Challenges and solutions for communicating effectively

Event Information

Share this event

Date and Time

Location

Location

National College of Ireland

Mayor Street

D01 Y300 Dublin 1

Ireland

View Map

Event description

Description

Literacy Matters: Challenges and solutions for communicating effectively with the public

One in six adults in Ireland find reading and understanding everyday documents difficult: for example, reading a leaflet, bus timetable or medicine instructions. Lack of awareness of the extent and effect of low literacy levels has meant that many organisations are not reaching - and often excluding - their customers. This is a waste of time and money. This conference will show that organisations that are aware of literacy issues are more effective in meeting the needs of those who use their service.

Speakers and topics:

  • Introduction: Conor Pope, Author and Consumer Affairs correspondent, The Irish Times

  • Literacy levels in Ireland – their impact on individuals, society and the economy: Dr Inez Bailey, Chief Executive, National Adult Literacy Agency

  • The personal consequences: Eamon Delaney, Adult Literacy Student, Tipperary Education and Training Board (ETB)

  • Plain English and the law: Attorney General, Séamus Woulfe

  • Understanding and responding to patients’ information needs: Sarah Lane and Tara Droog, Cancer Information Editors, Irish Cancer Society

  • GDPR and the public, making the complicated accessible: MB Donnelly, Head of GDPR Awareness and Training, Assistant Commissioner, Data Protection Commission, Ireland

  • Integrating literacy into apprenticeship programmes, workplace training and taster programmes for the unemployed: Joann Power, Adult Literacy Organiser, Waterford and Wexford Education and Training Board

  • How document design can support people who struggle with reading: Rob Waller, Simplification Centre, UK

  • Communications: A bridge or a barrier? Jennifer Hanrahan, Senior Investigator, Office of the Ombudsman

Free workshops from 1.30pm

  1. Writing clearly for the web

  2. Plain English editing and writing

  3. How to be a literacy friendly organisation

3.00 Close

Public transport: The nearest LUAS tram stop is Mayor Square (two stops after Busarus on the red line)

Parking: The National College of Irelandcar park is on Alderman Way, Dublin 1

Date and Time

Location

National College of Ireland

Mayor Street

D01 Y300 Dublin 1

Ireland

View Map

Save This Event

Event Saved