Four Days - 13th, 14th, 27th, 28th Noember 2013

Conflict Management Coaching is fast emerging as a significant Alternative Dispute Resolution process. It offers people an opportunity to anticipate, strategise and develop practical responses to conflict in their lives, whether in a personal or professional context. ‘It assumes that individuals can learn how to manage conflict better in their lives and to do so through dialogue’(J. Macfarlane & B. Mayer: Conflict Management Coaching, The CINERGY ™ Model, Cinnie Noble, 2011) 

This workshop provides participants with basic competence in the skills of the leading and internationally recognised CINERGY™ model of conflict management coaching. It is increasing used by mediators, HR professionals, business managers, leaders and conflict resolution professionals. It provides a range of conflict management tools that are used successfully to deal with workplace issues including allegations of workplace bullying, performance related issues, change management, team development, personality clashes and other interpersonal workplace conflict.

Participants will gain:

• An understanding of the nature of conflict and their own responses to it
• An understanding of the principles and methods of the CINERGY™ model of conflict management coaching
• A working knowledge of the applications of this technique in addressing performance related issues, contract negotiations, personality clashes, team performance, effective communication, decision making and other work related situations
• One individual mentoring session post training
• Certification of course completion, which along with practice hours can lead to CINERGY™ qualification
• This workshop is eligible for 24 continuous professional development (CPD) points from the Mediators Institute of Ireland (MII) and has been approved for 26.5 hours of Continuing Coaching Education Units

 Among other things, this 4-day workshop includes the following topics:

• the nature of conflict and conflict dynamics
• theory, principles and methods specific to the CINERGY™ model of conflict management coaching
• stages of conflict management coaching
• conflict management skills
• applications of conflict management coaching
• ethical guidelines and standards of practice

Methods Used in the Workshop:

Through self-reflection, skill-building exercises, discussion, simulations, demonstrations and skills practices, participants develop and practice conflict management coaching techniques and skills.

Participants:

The training will be of specific interest to public and private sector managers and leaders, HR professionals, team supervisors, union officials, solicitors, barristers, experienced workplace mediators and other conflict management professionals, who want to learn the fundamentals of effective conflict management.

For mediators and conflict resolution professionals conflict management coaching provides additional conflict intervention skills which can be used to great effect in pre-mediation and post mediation work or where mediation has broken down or is not an option for clients. The skills acquired also enhance the mediator’s effectiveness within mediation particularly in dealing with highly charged disputes and with clients with strong emotions.

For HR professionals, supervisors, managers, business owners and leaders   CINERGY™ conflict management expands the range of options available to them in dealing with workplace conflict informally thereby avoiding the formal and litigious route which can lead to prolonged and destructive outcomes. It also provides them with the skills and tools to respond to conflict in a way that deescalates it and supports those in dispute to resolve their situation with greater confidence.