€95

Communicating With Impact

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€95

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Talbot Hotel Carlow

Portlaoise Road

Portlaoise Road

Ireland

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Event description
Communicating with Impact

About this event

Trainer: Eric Fitzpatrick

Welcome introduction, housekeeping, set up, ice breaker 9.30am to 10.00am

10.00am to 11.45am (includes 15 minute break) The Attributes of effective communicators

11.45am to 11.50am: Dealing with Difficult Conversations

11.50am to 12.20pm: Assertive Communication - The 5 core areas of assertive communication

12.20 pm to12.30pm: The GIFS model for difficult conversations

12.30pm to 12.40pm: Giving bad news

12.40pm to 1pm: How preconceptions influence our communication and how to deal with them

1pm -1.45pm: Lunch

1.45pm to 2pm: How to say "no" assertively

2pm to 2.10pm: Dealing with aggressive behaviour

2.10pm to 3. 30pm: (includes break) Dealing with difficult questions - A structured approach to handling all questions but in particular, challenging questions

3. 30 pm to 3.45pm: Listening - A key communication skill and how to become a better listener

3.45pm to 4.15pm: Giving feedback - the four types of feedback plus other feedback models

4.15 pm to 4.45pm: How to build rapport and influence - Key influencing skills - how to increase your influence

4.45 to 5.00pm: Reflection plus evaluation

Eric is a Sales Presentations Trainer, Executive Speaking Coach and Conference Speaker.

He is the creator of the "T.R.U.E Presentations", a tool for helping individuals and organisations to create and deliver Sales Presentations that are memorable, engaging and persuasive which result in increased sales, enhanced reputations and competitive advantages.

He has spoken, coached and trained in the USA, the UK and throughout Ireland and for the last few years has been recognised as one of the leading speakers in Britain and Ireland.

He has contributed to radio programmes (RTE Radio 1, 98fm) on the subject of Public Speaking and using humour as a tool for business and has written articles for numerous magazines on the subject of delivering great speeches and presentations

He is a member of the Sales institute of Ireland, the Professional Speakers association and the Irish Institute of Training and Development.

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Date and time

Location

Talbot Hotel Carlow

Portlaoise Road

Portlaoise Road

Ireland

View Map

Organiser Carlow Kilkenny Training Skillnet

Organiser of Communicating With Impact

The Carlow Kilkenny Skillnet was established in January 1999 by a number of Senior Managers in organisations in the Carlow Kilkenny area. Initial discussions showed that the organisations shared common training problems, namely,

  • Access to information on courses / training, and new technologies available for training purposes
  • Sourcing training programmes
  • Finding courses that were relevant to the specific needs of each organisation
  • The location of available courses

By working together, these organisations have developed new, low cost, customised, and locally based solutions for their management and staff.

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