1 - INSTALLING AND CONFIGURING PC COMPONENTS

Use Appropriate Safety Procedures

PC Components

Common Connection Interfaces

Install Peripheral Devices

2 - INSTALLING, CONFIGURING, AND TROUBLESHOOTING DISPLAY AND MULTIMEDIA DEVICES

Install and Configure Display Devices

Troubleshoot Display Devices

Install and Configure Multimedia Devices

3 - INSTALLING, CONFIGURING, AND TROUBLESHOOTING STORAGE DEVICES

Install System Memory

Install and Configure Mass Storage Devices

Install and Configure Removable Storage

Configure RAID

Troubleshoot Storage Devices

4 - INSTALLING, CONFIGURING, AND TROUBLESHOOTING INTERNAL SYSTEM COMPONENTS

Install and Upgrade CPUs

Configure and Update BIOS/UEFI

Install Power Supplies

Troubleshoot Internal System Components

Configure a Custom PC

5 - INSTALLING, CONFIGURING, AND TROUBLESHOOTING PRINT DEVICES

Maintain Laser Printers

Maintain Inkjet Printers

Maintain Impact, Thermal, and 3D Printers

Install and Configure Printers

Troubleshoot Print Device Issues

Install and Configure Imaging Devices

6 - NETWORK INFRASTRUCTURE CONCEPTS

Wired Networks

Network Hardware Devices

Wireless Networks

Internet Connection Types

Network Configuration Concepts

Network Services

7 - CONFIGURING AND TROUBLESHOOTING NETWORKS

Configure Network Connection Settings

Install and Configure SOHO Networks

Configure SOHO Network Security

Configure Remote Access

Troubleshoot Network Connections

Install and Configure IoT Devices

8 - SUPPORTING AND TROUBLESHOOTING LAPTOPS

Use Laptop Features

Install and Configure Laptop Hardware

Troubleshoot Common Laptop Issues

9 - SUPPORTING AND TROUBLESHOOTING MOBILE DEVICES

Mobile Device Types

Connect and Configure Mobile Device Accessories

Configure Mobile Device Network Connectivity

Support Mobile Apps

Secure Mobile Devices

Troubleshoot Mobile Device Issues

10 - IMPLEMENTING CLIENT VIRTUALIZATION AND CLOUD COMPUTING

Configure Client-Side Virtualization

Cloud Computing Concepts

11 - SUPPORTING OPERATING SYSTEMS

Identify Common Operating Systems

Troubleshooting Methodology

Use Windows Features and Tools

Manage Files in Windows

Manage Disks in Windows

Manage Devices in Windows

12 - MAINTAINING AND TROUBLESHOOTING MICROSOFT WINDOWS

Install and Manage Windows Applications

Manage Windows Performance

Troubleshoot Windows

13 - INSTALLING, CONFIGURING, AND MAINTAINING OPERATING SYSTEMS

Configure and Use Linux

Configure and Use macOS

Install and Upgrade Operating Systems

Maintain OSs

14 - MANAGING USERS, WORKSTATIONS, AND SHARED RESOURCES

Manage Users

Configure Shared Resources

Configure Active Directory Accounts and Policies

15 - SECURITY CONCEPTS

Logical Security Concepts

Threats and Vulnerabilities

Physical Security Measures

16 - SECURING WORKSTATIONS AND DATA

Implement Security Best Practices

Implement Data Protection Policies

Protect Data During Incident Response

17 - TROUBLESHOOTING WORKSTATION SECURITY ISSUES

Detect, Remove, and Prevent Malware

Troubleshoot Common Workstation Security Issues

18 - IMPLEMENTING OPERATIONAL PROCEDURES

Environmental Impacts and Controls

Create and Maintain Documentation

Use Basic Change Management Best Practices

Implement Disaster Prevention and Recovery Methods

Basic Scripting Concepts

Professionalism and Communication