Conflict Management with Gerry O’Sullivan
"Seek first to understand and then to be understood" ...Stephen Covey
The Brehon Hotel, Killarney.
Nov 18th 12-2pm
- Understanding emotional responses
- Getting to the root of the issue
- Creating a way through conflict
- Communicating effectively during conflict
KBN Members €12
Inc: Main course lunch, tea/coffee. Special dietary requirements, please advise.