Conflict occurs in every organisation, yet many people do not know how to handle it. Unresolved conflict often results in loss of productivity, the stifling of creativity and the creation of barriers to cooperation and collaboration.
This highly interactive workshop will provide participants with a deeper understanding of conflict, providing practical tools to identify, manage and resolve conflict in the workplace at an early stage and handle difficult conversations with confidence.

The session will cover areas including:

• The nature of conflict
• Developing self-awareness
• Warning signs and 'conflict triggers'
• Conflict de-escalation – Key communication skills
  
• Conflict management in practice & takeaways