Consumer Protection Code

Consumer Protection Code

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Online event

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Refunds up to 7 days before event

On the 1st of January 2012 the revised Consumer Protection Code (the Code) came into effect

About this event

On the 1st of January 2012 the revised Consumer Protection Code (the Code) came into effect which sets out the requirements that regulated entities must comply with when dealing with consumers.

A number of addendum’s have been made to the code since then to keep up with the changes with respect to new regulated sectors and changes in European legislation (MiFID II) and Central Bank consultations (e.g. CP116).

This half day course will provide attendees with a full understanding of the code and how it can be implemented within their own firms.


  • General Principles & Governance
  • General Requirements
  1. Restrictions
  2. Conflicts of Interest
  3. Contact with Customers
  4. Premium Handling
  5. Product producer responsibilities
  • Provision of Information
  • Knowing the customer and suitability requirements
  • Post-sale information
  • Rebates and Claims processing
  • Arrears
  • Advertising
  • Errors and Complaints resolution
  • Records and Compliance

Suitable for:

Staff and management working in customer facing, compliance, product development, premium handling, claims management and marketing roles within Firms that deal with customers in the state and consumers that fall within the definition of consumer.

Relevant Firms: Credit institutions, insurance undertakings, Investment business firms, investment intermediaries, insurance intermediaries, mortgage intermediaries, payment institutions, electronic money institutions, debt management firms and credit servicers.


Accredited with the Institute of Bankers, Insurance Institute of Ireland and the LIA. Approval for other bodies can be obtained on request.

A CPD certificate will be issued along with a PDF version of the presentation upon course completion.

Cost: €295 per person

For more information please don't hesitate to contact us at 


+353 (0)1  539 4884.

Full RegSol training timetable HERE

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