€295

Consumer Protection Code

Event Information

Share this event

Date and Time

Location

Location

Maldron Hotel

98-107 Pearse Street

Grand Canal Dock

D02 RK37

Ireland

View Map

Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

On the 1st of January 2012 the revised Consumer Protection Code (the Code) came into effect which sets out the requirements that regulated entities must comply with when dealing with consumers.

A number of addendum’s have been made to the code since then to keep up with the changes with respect to new regulated sectors and changes in European legislation such as MiFID II.

This half day course will provide attendees with a full understanding of the code and how it can be implemented within their own firms.

Topics:

  • General Principles & Governance
  • General Requirements
    • Restrictions
    • Conflicts of Interest
    • Contact with Customers
    • Premium Handling
    • Product producer responsibilities
    • Provision of Information
    • Knowing the consumer and suitability requirements
    • Post-sale information
    • Rebates and Claims processing
    • Arrears
    • Advertising
    • Errors and Complaints resolution
    • Records and Compliance

For more information please don't hesitate to contact us at info@regsol.ie or +353 (0)1 539 4884.

Suitable for:

Staff and management working in customer facing, compliance, product development, premium handling, claims management and marketing roles within Firms that deal with customers in the state and consumers that fall within the definition of consumer.

Relevant Firms: Credit institutions, insurance undertakings, Investment business firms, investment intermediaries, insurance intermediaries, mortgage intermediaries, payment institutions, electronic money institutions, debt management firms and credit servicers.

CPD:

Accredited with the Institute of Bankers, Insurance Institute of Ireland and the LIA. Approval for other bodies can be obtained on request.

A CPD certificate will be issued along with a PDF version of the presentation upon course completion.


Cost: €295 per person


Location:

The Maldron Hotel

Walking distance from Pearse Street Dart Station, Trinity Luas Stop, IFSC and Dublin Bus routes.

For other details - The Maldron Hotel



Full RegSol training timetable here - https://www.regsol.ie/cpd/

Share with friends

Date and Time

Location

Maldron Hotel

98-107 Pearse Street

Grand Canal Dock

D02 RK37

Ireland

View Map

Refund Policy

Refunds up to 7 days before event

Save This Event

Event Saved