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Customer at the Heart

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Irish Management Institute

16 Sandyford Road

Dublin 16

Ireland

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Customer at the Heart | How B2B leaders build successful Customer-Centric Organisations - Registration Now Open!

About this Event

Deep-Insight, in association with the Irish Management Institute and BT Ireland, invite you to attend a complimentary breakfast seminar with Shay Walsh, MD of BT Ireland and John O’Connor, CEO of Deep-Insight and author of ‘Customer at the Heart: How B2B Leaders Build Successful Customer-Centric Organisations’.

This session is an excellent opportunity for CEOs, Sales Directors and senior executives who want to learn about a remarkable case in customer experience transformation and who are interested in:

• Delivering a 40-point NPS improvement in just 3 years

• Inspiring 75% of clients to give feedback

• Creating a radically new customer-centric culture

• Building profitable businesses by taking client feedback seriously

Date: 12 November 2019

Registration & Breakfast: 8:00am - 8:25am

Session: 8:30am - 9:30am

Venue: IMI Campus , Sandyford

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Irish Management Institute

16 Sandyford Road

Dublin 16

Ireland

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