Customer Retention as a Business Strategy for 2022

Join Jo Collins from Sales Performance on the 8th February, for a full day workshop on ideas, strategies and skills that will win customers hearts and wallets.

By attending you will leave with a clear understanding on the skills required to create loyalty , plus a 5 point action plan that will focus on exceeding customers’ expectations.

Some of the key learnings will include:

• Increasing customer spend
• Creating referrals from existing customers.
• How social proof can make a difference to your business.
• Ideas on upselling & cross selling
• Skills that need to be mastered to deliver a great customer experience.
• What do customers really want?