£129.95 – £189.24

Customer Service Mastermind for Emerging Leaders

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Location

Location

Williamson's Tavern

1 Groveland Court

London

EC4M 9EH

United Kingdom

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Refund Policy

Refund Policy

Refunds up to 30 days before event

Eventbrite's fee is nonrefundable.

Event description

Description

Being “the” CS leader can be an isolating, undervalued and unloved place.

At my one-day facilitated Mastermind event, you’ll build a network of Customer Support leadership peers, hear from an industry expert, and start to work together on those problems that you never realised everyone else was struggling with, too!

  • Managing the work instead of doing the work
  • Metrics – the good, the bad and the ugly
  • Measuring team performance
  • Crafting your leadership role and career
  • Defining and demonstrating the value of your support team
  • Giving and receiving feedback
  • Data, data, data! What’s important and what’s rogue?
  • Telling stories with that data!
  • Identifying and hiring good CS people
  • Customer engagement – identifying it, measuring it, and improving it
  • Tools and processes – strategies for improving both
  • Customer onboarding
  • Working with the wider organisation


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Date and Time

Location

Williamson's Tavern

1 Groveland Court

London

EC4M 9EH

United Kingdom

View Map

Refund Policy

Refunds up to 30 days before event

Eventbrite's fee is nonrefundable.

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