€170.69

Customer Services Training

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Location

Dundalk

Dundalk

Ireland

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Refund Policy

Refund Policy

Refunds up to 7 days before event

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Event description

Description

Customer Service Training (1/2 day workshop)

Program Objectives:

Address the importance of Customer Service

To provide employees with the skills and knowledge to deliver a high level of customer service

Content:

What is Customer Service?

Why is Customer Service in important?

Viewing Customer Service from the Customer perspective and Company perspective

How to deliver excellent Customer Service

Telephone Techniques

How to deal with Customer queries and complaints

Benefits of Attending:

  • Improved Sales – new and existing customers
  • Decrease in Complaints and loss of business
  • Engaged Employees – increased motivation
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Date and Time

Location

Dundalk

Dundalk

Ireland

View Map

Refund Policy

Refunds up to 7 days before event

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