Customer Success Café Finland - The Scaling Edition

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Scaling: we all want to do it, we all talk about it, but how...? Where do you begin, what are your wins?

About this event

Welcome to the next edition of the Finland Customer Success Café!

This is an event for SaaS business professionals looking to share knowledge to help solve practical Customer Success challenges in their businesses, and simply to meet with other Customer Success practitioners.

This time the event is ONLINE and the topic for this Café is:

Scaling Customer Success - we all want to do it, we all talk about it, but how...?

  1. Where do you begin, what are your wins?
  2. How do you structure your team and divide CSM responsibilities?
  3. How do you onboard new CSMs and do customer handovers?
  4. What practices can you adopt to move away from high-touch for most customers without compromising customer experience?

Big topic, and lots to discuss, so let's dig into it!


* 15.00: Welcome and intro

* 15.10: Discussion in smaller groups

* 16.15: Wrap-up and online Mingle

We look forward to see you, and if the other editions are any indication, it will be a lively discussion for sure!

All the best, and see you on the 25th of February!

Katja, Anna, Martina, Olli, Rasmus, Peter

P.S. 1 *cough* please be on time *cough*

P.S. 2 make sure to sign up for for access to a wonderful community of CS practitioners!

Already in the community? Join the CSM Finland Group on Workplace.

This event is brought to you by members of Customer Success Network.

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