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Engagement Cloud - Enabling your business to become customer obsessed!

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Location

Online Webinar

CX Lunch & Learn - Webinar Online

United Kingdom

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Description

Join Oracle for our lunch & learn webinar to explore the idea of the “blended agent”. With customer expectations and demands ever increasing, many companies can longer afford to have disjointed visibility across both sales and service functions. Are your sales staff aware of service issues in high value accounts? Are your service agents aware of ongoing sales opportunities with customers? If not, what are the implications?

Discover the advantages of a true 360° customer view from a market leader in this complimentary, educational session.

Agenda

12:00 - 12:05: Introduction, Andy Stevens (Director BoxFusion) & Robert McDonagh (Oracle CX Account Manager)

12:05 - 12:15: Future Trends – Virtual Assistant,

12:15 - 12:40: Enabling The Blended Agent, Derek Basnet (Oracle Digital Senior Solution Consultant – CX)

12:40 - 12:45: Q&A


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Date and Time

Location

Online Webinar

CX Lunch & Learn - Webinar Online

United Kingdom

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