€100

Handling Difficult Calls An Introductory Workshop for First-Line Staff

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€100

Event Information

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Online event

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Refund policy

Refunds up to 7 days before event

Event description
This workshop will support non-clinical staff (e.g. administrative/secretarial/front-office personnel, domestic and catering staff, porters

About this event

This workshop will support non-clinical staff (e.g. administrative/secretarial/front-office personnel, domestic and catering staff, porters and maintenance staff) to professionally handle difficult calls (or interactions) involving grief and loss. Both a theoretical and experiential approach will be taken to provide training that is interactive and engaging. The importance of self-care will be reinforced.

Learning Outcomes

On completion of the workshop participants will:

  • understand the landscape of loss and how it may manifest in the individual
  • improve communication skills and active listening techniques
  • learn strategies to sensitively interrupt, transfer or terminate difficult calls or conversations
  • learn how to respond to a crisis caller & the importance of clear pathways of support
  • understand the importance of establishing boundaries and managing caller’s expectations
  • understand the importance of self-care when dealing with challenging situations

Presenter Profile

Catherine Tierney is an accredited Counsellor and Psychotherapist with a special interest in bereavement and loss (MIACP). She trained in Complicated Grief Therapy in 2021 through the Centre for Complicated Grief in the USA. She is a Clinical Development Coordinator in the Irish Hospice Foundation and oversees the Bereavement Support Line which was set up in response to Covid-19, to support anyone affected by bereavement during that time. She provides clinical support and guidance to the Volunteers who staff this support line. She continues to work in private practice and has been offering 1-1 therapeutic services for over 15 years. She has run many training workshops on mental health. She completed an MA in Counselling and Psychotherapy in 2019.

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Date and time

Location

Online event

Refund policy

Refunds up to 7 days before event

Organiser Irish Hospice Foundation

Organiser of Handling Difficult Calls An Introductory Workshop for First-Line Staff

2022Workshops on Loss and Bereavement

Aim

This is a series of introductory workshops on a range of topics covering loss and bereavement.

Target Audience

The workshops are targeted at professionals and volunteers who may wish to learn more about loss and bereavement and for those working with people who have experienced a major loss.

These workshops are framed relative to the HSE palliative care competence framework at level two – for people whose work increasingly sees them engaging with people facing loss, bereavement and death. Specifically, the competence dimension for grief and loss; and the competence dimension for communication are of relevance to workshop content and learning outcomes.

The framework is available here https://www.lenus.ie/handle/10147/323543

Accreditation

Professional accreditation is under application from the Nursing and Midwifery Board of Ireland. If you have other accreditation needs please contact us. A certificate of participation/attendance at the workshops is available on request.

Teaching Method


The workshops will be held online via Zoom and will include talks and interactive sessions.

Time and Duration

Workshops will commence at 9.15am and conclude at 4.15pm. There will be short breaks through the day and a lunch break of 45 minutes. Registration will commence at 9.00am

BOOKING DETAILS

Participants may attend one or more workshops. Please note as places are limited early booking is advised.

Fees

€100 per workshop

Payment

Full payment is required at the time of online booking.

Cancellations

Cancellations up to 1 week prior to each workshop will be given a full refund minus an administration fee of €10. Thereafter no refunds will be made.

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