Emotional intelligence (EI) is the ability to recognise, understand and manage your own emotions, the emotions of others as well as interacting with a constantly changing environment.
Small business owners can greatly benefit from being emotionally intelligent as it can create a positive environment and foster better relationships with customers and suppliers. EI can help improve communication skills and reduce conflict.
Being emotionally intelligent is about building relationships. Without relationships, businesses would not survive.
About Rabia Mirza
Rabia Mirza is an accredited Leadership Trainer, Leadership Coach and an HR Consultant based in Dublin. She specialises in Emotional Intelligence. She comes with 20 years of experience working in her profession in Ireland, Canada and US. She empowers leaders and businesses to develop leadership skills and HR processes to positively impact business performance and EBITDA.
