Manage interruptions & maximise your productivity

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Manage interruptions & maximise your productivity

Manage interruptions & maximise your productivity

When and where

Date and time



About this event


Our trainer for this workshop is Karen Sommerville Call Focus. Established since 1999, Call Focus has worked with a wide spectrum of clients in both the consumer and business markets. Customers to dates include companies in a variety of sectors including IT, Telecoms, Financial, Educational, Media, Property, Events & Leisure, Travel, FMCG, Services, Charities plus many others extending across many industry sectors.

Overall Aim:

The aim of this half day workshop is to help staff achieve a greater appreciation of the importance of taking greater control of their working day and learn to reduce interruptions. Participants will learn to manage their time more effectively, increase productivity and thereby reach their objectives and gain a greater work-life balance. They will learn the necessary skills to help them analyse their time, improve daily activities by using practical tools and by creating new habits to help them plan and prioritise tasks daily.

Who Should Attend:

This course is designed for all managers & staff who work in all areas of the business and need to manage their time effectively – showroom, administration, sales, reception, accounts, finance, IT, customer service, operations, service etc


After completing the workshop, each participant will be able to:

• Achieve more out of your day and obtain a better work life balance

• Distinguish between what’s urgent and what’s really important

• Assess tasks and commitments - identify time wasting activities and where you can save time

• Set clear and achievable goals and learn to plan properly with realistic time-lines

• Apply the 80/20 rule - focus on the top 20% activities that generate 80% of the results

• Create “to-do” lists to prioritise, schedule and control tasks

• Improve efficiencies and develop disciplines for managing email

• Learn to beat procrastination and make sound decisions

• Manage interruptions, avoid distractions, negotiate priorities and schedules with assertiveness

• Remain focused, protect your time, delegate more and learn to say “no” to “time-thieves”

Workshop Content:

• Key principles of time management for a better work-life balance

• Work smarter – not harder, identify common “time pitfalls” and learn how to save time

• The 80/20 rule – prioritise 20% of activities which yield an 80% result

• Distinguish between important and urgent, set realistic and achievable goals with SMART objectives

• Identify what’s important, develop a personal action plan and prioritise - monthly, weekly & daily

• Adopt a variety of tactics to “stay on top of your work” within realistic time-lines

• Tips for handling large volumes of email and staying focused organised

• Eliminate procrastination, avoid distractions & learn to make decisions

• Manage interruptions, deal with time thieves & say “NO” politely and delegate more effectively

• Communicate and negotiate priorities and deadlines & learn to switch off at the end of the day

Training method

Training is delivered over one full day. It is highly interactive with group discussions, case studies and feedback based on individual/group needs. Participants on virtual workshops are required to switch on their camera and audio. Up to 10 people can be included on all courses. Each participant receives a workshop manual.