Managing and Optimising The Client Experience

Client experience is shaped by expectations, communication and what you do when things don’t go to plan.

This practical workshop helps creative professionals to manage the client experience, from first conversation to final delivery and beyond.

Learn how to exceed expectations, spot issues early, handle difficult moments with confidence and build stronger client relationships.

Who Should Attend

Whether you’re freelancer, studio or agency owner, or an in-house designer, this session is highly relevant if you work closely with clients or stakeholders.

Programme Objectives and What You Will Take Away

By the end of this workshop, participants will be able to:

• Understand client expectations at each stage of a project and how to exceed them
• Identify what can go wrong in service delivery and recognise early warning signs 
• Apply recovery strategies to rebuild trust and satisfaction
• Manage teams and collaborators to consistently deliver service excellence
• Turn satisfied clients into loyal ambassadors who advocate for your work