Network Ireland Wicklow - Crafting the Perfect Customer Journey

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A Quick Start Guide to Crafting the Perfect Customer Journey

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About the Session:

A customer journey refers to managing your customer's experience from the cradle to the grave. However, in an ideal world, your clients will become zombies! They will re-emerge from the grave and keep coming back to do business with you!

Having an effective Customer Experience Strategy can help manage your business reputation, grow your bottom line, save time and delight your customers. Customer Journey Mapping is a key aspect of that. Come along to learn about the key elements of a customer journey and get some tips on how you can create exceptional customer journeys for your business.

About Our Speaker:

About Deirdre

2020 saw Deirdre lose her job, which inspired her to set up her own business - Deirdre Martin Consulting. The Bank Branch that she managed closed, really making her think about what she wanted to do.

While working in banking for almost 20 years, Deirdre saw many changes. The redundancy made her stop and reflect on her passion points. Deirdre firmly believes in the saying 'success leaves clues. Hence, when she stopped and looked back, she realised that she had been focused on researching and providing top class customer experiences at each stage of the customer journey - in banking and with her business clients.

Deirdre Martin Consulting provides business consulting services specialising in Customer Experience. She helps entrepreneurs and SMEs to increase their revenue and retain their clients through exceptional Customer Experiences. She studied Customer Experience Management in 2015 and conducted a further study with the bank under the CX Academy. She also completed a coaching culture programme and is a practised performance coach. Deirdre is the Ex Officio of Network Ireland Kilkenny, Mentor, LIFT Facilitator, Blogger and Speaker.

Deirdre is passionate about helping people and businesses succeed.

With the combination of her business background, her passion for helping people and her extensive network, Deirdre has plenty of tips and tricks up her sleeves to help get businesses on the right track when it comes to the Customer Experience.

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Organizer Network Ireland Wicklow Branch

Organizer of Network Ireland Wicklow - Crafting the Perfect Customer Journey

Network Ireland is a not for profit national membership organisation for women in business, the professions and the arts, with branches throughout Ireland (currently 10 but with several more due to open in the next year).  It was formed nationally over 30 years ago in 1983.   

The organisation champions women in business, encourages women to achieve more satisfying careers and promotes women as vital contributors to the Irish economy. It liaises with national and international organisations and creates links with Government and State bodies.

The most valued benefits of joining an organisation like this is the chance to network with other like-minded, dynamic women both locally and nationally, exchanging ideas, collaborating, offering and receiving support, building long term business relationships and increasing business contacts.  The organisation also aims to motivate, educate and inspire women to bring back energy, drive and enthusiasm to their businesses. Monthly events are organised to support, encourage and educate members while collaborating with like-minded people and organisations. 

Two other fantastic benefits of this organisation are it's mentoring and awards programmes.  Giving access to experts and recognition for your business achievements on a national scale. 

 As Network Ireland is a national organisation one of the key differences to other local networks is the access to events and other dynamic business women and business leaders in all of the branches nationwide, plus 2 Annual national conferences, where internationally renowned speakers will inspire and educate.

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