Perfect your Collections
Tuesday, 21 March 2017 from 09:30 to 16:00 (GMT)
A One day Training course designed for all who contact customers to get paid.
Would you like to know how to collect money faster easier without the hassle?
Would you like to know how to deal with every excuse?
Develop the confidence required to deal with even the most difficult customers and keep them coming back.
Register now for our very popular “Perfect your Collections” course taking place in the Maldron Hotel, Newlands Cross.
Are you ever amazed with the amount of time, money and effort that is put into getting new customers and how little that is put into retaining them?
Good credit controllers will become even better when equipped with the necessary tools required to get excellent results fast.
On completion of this one day intensive training you will be able to:
- Plan your day more effectively.
- Prioritise for maximum results
- Maintain a true customer focus.
- Distinguish between the reason they tell you and the real reason
- Eliminate surprises for everyone you deal with.
- Find a way to accept every profitable order.
- Distinguish between the genuine and the not so genuine
- Find solutions to your everyday problems
- Receive greater respect from sales, peers, management and customers.
- Enjoy your job more
- Know how to maximise all the collection tools available to you
- Achieve better results
This one day course starts at 9.30 a.m. and finishes at 4.00 p.m.
The course fee of €197 covers the training, all handouts and refreshments including lunch.
All participants receive a certificate of attendance and are entitled to 30% discount on membership of IACP – The Irish Association of Credit Professionals. Ireland's leading Credit Association.
The day is highly interactive and motivational and you will arrive back in the office full of new ideas and ways to deal with even the most difficult people you come across on a daily basis. The content is practical and easy to implement straight away.
We look forward to welcoming you on the course.
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Irish Credit Management Training
Irish Credit Management Training (ICMT) was set up in 2002 by Declan Flood, internationally renowned Credit Management expert, speaker and author of two books on the topic (The Best Kept Profit Secret & The Profit Mindset) and lifelong Credit professional.
Declan is The Credit Coach and through a variety of speaking engagements and training programs gives freely his knowledge, experience and material for your benefit.
Declan shows the level of importance of the role should be given a point often missed by other business leaders.
What separates ICMT from all the rest is the passion and understanding for the whole Credit Management function. This knowledge and experience coupled with a fresh view on management, communications and a lot more, delivered with positivity and common sense inspires all who hear the message.
Our Training is delivered with great energy and passion. It has been described as “A whole new way” and for very good reason; the latest courses combine all the required disciplines to ensure every participant really excels at their chosen aspect of Credit Management. It challenges the traditional view of Credit and sends participants away with a whole new perspective on the role and the function.
Chief Executive Declan Flood has been invited to speak at conferences all around the world, including Helsinki, Malta, Mexico, Germany, Amsterdam and London.