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Private Healthcare Customer Journey Mapping #CJM

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Location

The Helicon

1 South Place

London

EC2M 2UP

United Kingdom

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Description

Private Healthcare Customer Experience Journey Mapping (#CXJM)

*FREE Event, London, 25th January 2018*

Private Healthcare is experiencing unprecedented change. It’s already the case that 40% of direct PMI members switch suppliers annually, typically due to poor experience, negative referral / treatment process, or high costs.

Delivering exceptional experience for your customers is becoming a fundamental part of private healthcare delivery.

The power of customer experience lies in the organisation’s ability to utilise meaningful customer data to attract those members who switch, and retain those who already have membership, whilst preserving growing revenue and continuously developing your brand.

Oracle's Private Healthcare customer journey mapping and experience designs are among the most powerful tools customer centric organisations have for innovating and offering differentiated experiences and driving cross-functional alignment and action.




Oracle are hosting and delivering this highly interactive workshop tailored exclusively for your industry and will include:

  • Hands on experience of mapping customer journeys following a Private Healthcare specific path.
  • Use of maps to diagnose customer experience issues and identify opportunities.
  • Designing experiences that meet your customer expectations and deliver business value.




How will I benefit?

Through engaging with peers and expert coaches, you will gain first-hand knowledge of an emerging human centred outside-in approach to customer experience design. Learn how to introduce journey mapping into your organisation for immediate action and results. Build your network; share insights, challenges, and best practice with professionals in your industry.




Agenda

12:00 pm - 12:30 pm: Welcome and Networking Lunch

12:30 pm - 1:15 pm: Overview of #CXJM and its benefits to Private Healthcare organisations

1:15 pm - 3:30 pm: Hands on team exercises

3:30 pm - 4:00 pm: #CXJM in Private Healthcare sector-industry insights discussion, success stories, wrap up & next steps

4:00 pm - Onward: Networking




What is Oracle Customer Experience Journey Mapping?

Why should you attend Oracle’s Customer Experience Journey Mapping?




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Date and Time

Location

The Helicon

1 South Place

London

EC2M 2UP

United Kingdom

View Map

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