€270.59 – €337.55

QQI L6 People Management Training Course

Event Information

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Location

Creative Spark

Clontygora Court

Dundalk

Ireland

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

This course will run for 3 days Oct 30/Nov 6/Nov 13

Programme Overview

This three-day course is aimed at learners who are managing people in a team or intend to do so in the future. The course has been designed to examine the key aspects of people management and provide practical guidance on how to take a holistic approach to improving team performance. During the course learners will discover their individual leadership style and identify key areas to work on to develop their abilities. There will also be set actionable exercises for learners following each session to allow them to put the skills they have learned into practice back on the job.

Learning Outcomes

By the end of the course each learner will be able to:

• Use effective skills for leading, managing and motivating a team

• Use their improved communication and influencing techniques

• Manage different personalities and encourage mutual respect and cooperation

• Manage effective team meetings and carry out delegation duties assertively

• Resolve conflict and deal with difficult people and situations confidently and positively

• Understand how self-management can enhance their credibility

• Have a personal action plan to apply learning back on the job

Who is the course for

This three-day course is aimed at learners who are managing people in a team or individual context, or intend to do so in the future.

Modules

Module 1: EFFECTIVE TEAM MANAGEMENT AND LEADERSHIP

• What is required of you? Your role and responsibilities.

• Understand the role and characteristics of a successful leader

• Recognising and reviewing your personal style of leadership

• Assessing the key leadership skills

• Self-assessment of your own leadership style


Module 2: INTRODUCTION TO THE CYCLE OF PEOPLE MANAGEMENT

• Setting SMART goals

• The goal pyramid (PESTLE/Strategic Management)

• Understanding external factors and company values/strategy

• Planning and Development (individual)/KSA Audit (Team)

• Coaching and Training (OJT and external options)

• Motivational theory and practice

Module 3: EFFECTIVE COMMUNICATION AND FEEDBACK

• Active Listening

• Effective Questioning

• Giving Advice and Encouragement

• Using the SAID model to deliver feedback based on agreed goals

• How to deal with objections

Module 4: BUILDING EFFECTIVE TEAMS & IMPROVING TEAM DYNAMICS

• Understanding team roles (Belbin)

• Defining roles and responsibilities - creating a team charter

• Practical application of assigning work based on role

• Examining the key building blocks of high-performance teams

• Team culture - encouraging an open, multi-cultural, inclusive team culture

• Common team problems - dealing with difficult situations quickly

Module 5: MANAGING UNDER PERFORMERS & CHALLENGING BEHAVIOUR

• What constitutes poor performance - lack of ability versus low motivation

• Enhancing ability

• Improving motivation

• Handling difficult people fairly and assertively

• Disciplinary and grievance procedures

Module 6: MANAGING CONFLICT

• Understanding your own conflict style and recognising those different situations may require a different

approach

• Remaining constructive when dealing with passive or aggressive employees and peers.

• How to mediate conflict between two employees


Certification

What is QQI Quality and Qualifications Ireland?

QQI (Quality and Qualifications Ireland) is responsible for the development and review of the National Framework of Qualifications (NFQ). QQI was established to combine the standalone agencies of FETAC, HETAC and NQAI. This means that awards previously offered as FETAC Level 6 have been revised, redesigned and are now QQI Level 6 awards.

Award Type and Credit Value for this Course

Managing People is a Level 6 Minor Award. It sits at Level 6 on the National Framework of Qualifications (NFQ), and carries 15 credits. The course code is 6N3945

How Do I Get Certified?

Full Attendance on this 3 Day QQI Level 6 Effective People Management Course is required

  • Project - 50% + Learner Record - 30% + Assignment - 20%

  • Self-Directed Learning includes research, reading, study, practice, reflection and preparation of assessment work

  • Complete Self-Directed Learning & Accompanying Assessment Work

  • Submit your Assessment Work

  • You must submit your assessment work within 6 weeks of completing your training

  • Achieve Your QQI Certification

  • You will receive your QQI approximately 3 to 4 months after you have submitted your assessment work

Trainer Profile

Andrew from DCM Learning is a Trainer, Consultant and Executive Coach with expertise built through a 20-year successful track record in Leadership, Team Development, Communication Impact and Customer Service Excellence.

His senior management career background provides a solid platform for all his interventions. He is a natural communicator who imparts his knowledge with humour and enthusiasm, encouraging and supporting individuals, teams and organisations to excel.

Some of Andrew's qualifications and affiliations include:

· A member of the IITD and ICF, he has an advanced qualification in Executive and Career

· Coaching through the Irish Life Coach Institute.

· Belbin (team type) Accredited

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Date and Time

Location

Creative Spark

Clontygora Court

Dundalk

Ireland

View Map

Refund Policy

Refunds up to 7 days before event

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