€450

Reception & Frontline Office Skills QQI 5

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Location

PASTORAL DEVELOPMENT OFFICE

Nenagh Pastoral Centre

SAINT FLANNAN STREET

E45 YX06 Nenagh

Ireland

Refund Policy

Refund Policy

Refunds up to 7 days before event

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Reception and Front Line Office Skills

Dates; 31st August, 7th, 14th, 19th, 26th, 28th September 2017

Reception and Frontline Office Skills QQI/FETAC Level 5 (QQI/QA Centre Midas Training)

According to a survey conducted recently, professions such as managers, professionals and associate professionals is expected to continue to grow. The findings expect 2 million new jobs to be created. Therefore, demand for workers with more advanced skills and higher levels of qualifications should continue to rise.

Despite the fact that receptionists give administrative or secretarial support to the company, they are distinct from administrators due to the fact that they focus on dealing with the specific needs of visitors, clients, or patients rather than company employees. Working as a receptionist is an excellent way to develop administration or clerical skills, to build up contacts and to gain a knowledge of a particular industry.

AIMS

The purpose of this award is to equip the learner with the knowledge, skill and
competence required to carry out reception related tasks and operations as a
front line representative in a range of organisations

TOPICS COVERED

  • Examine the skills, functions and responsibilities of a receptionist or front line
  • office representative within an organisation
  • Outline the products, services, key policies, structures and personnel of an
  • organisation
  • Produce reception material to include notices, inventory of equipment, stock
  • requisitions, petty cash system, diary, log book, use initiative around
  • unexpected visitors and maintain composure when dealing with complaints
  • Explain a range of telecommunication terms
  • Apply a range of communication skills including personal, interpersonal and
  • technological proficiencies using effective tone, pitch, use of voice and body
  • language
  • Identify the process for the flow of information to and from an organisation
  • and sources of reference or information within an organisation

CAREER OPPORTUNITY

This course equips students with the qualifications and skills for employment in
office administration. This module enhances employment opportunities to work
as a receptionist or front office specialist.

PROGRESSION OPPORTUNITY

Graduates of this course may progress to the Certificate in Business
Administration 5M2468 or QQI Level 6 Certificate in Management 6M4587

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Date and Time

Location

PASTORAL DEVELOPMENT OFFICE

Nenagh Pastoral Centre

SAINT FLANNAN STREET

E45 YX06 Nenagh

Ireland

Refund Policy

Refunds up to 7 days before event

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