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Service Design Network - Sligo Meetup #1!

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The Building Block

Bridge Street

F91 XY2N Sligo

Ireland

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Come along to the The Building Block on the evening of August 2nd for the very first Service Design meetup in Sligo, powered by the Service Design Network!

Join the conversation around designing and delivering better services, and find out how Service Design methods and techniques can be applied in digital product/service ecosystems, healthcare and local government.

We have three great speakers to bring you their stories of Service Design:

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Tim Macarthur
Service Design Manager, SDN Local Lead
Talk: Intro to Service Design, and the Design of Digitally Enabled Services

This presentation gives an intro to Service Design as a discipline and discusses the importance, scope and focus of SD in the private sector. In his capacity as SDN Local Lead, Tim will talk about how Service Design brings value to digitally-enabled product/service ecosystems, and how Service Design interplays with other design and strategic disciplines.

About:

Tim is a Service Designer with 15 years professional experience from Dublin and London. He has worked in consultancy, product/service dev houses and in the enterprise, with this work seeing him design end-to-end service experiences, all the time placing the Customer and their needs firmly at the heart of what he does.

Tim leads the Servie Design Network in Ireland, and is co-chair for the 11th annual Global Service Design Conference, coming to Dublin later this year (https://www.service-design-network.org/sdgc/2018)

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Linzi Ryan
Service Designer, Design Intervention
Talk: Designing Services for Alzheimer's Disease

This presentation details the service design process, challenges and legacy of the DSA project (Designing Services for Alzheimer’s disease) which aimed to allow people with dementia to extend the period of independent living, improve service provision and improve quality of life in a cost-effective manner. The project was possible due to the collaboration of multiple stakeholders, people with Dementia, informal Caregivers, HSE and the Alzheimer Society of Ireland.

About:

Dr. Linzi Ryan is an experienced product and service designer based in the West of Ireland. The recipient of Ireland’s first Doctorate in Product and Service Systems Development, Linzi also has a First Class Honours Master’s Degree in Product Design and Innovation and a First Class Honours Degree in Industrial Design.

Linzi has worked with a broad range of individuals, companies and organisations designing products and services from early concept to product/service delivery for over ten years. She has also delivered a range of tailored Product/Service Training workshops for both the private and public sector using applied and practical tools.

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Paul Barry
Service Designer with Cork County Council
Talk:
Embedding Service Design in a Local Authority: Challenges, Successes & Lessons Learned

Cork County Council, in collaboration with Cork Institute of Technology, has established Ireland’s first public service design centre based in County Hall, Cork. The centre, called Service rePublic, creates better services by engaging with users and identifying what matters to them. This open, collaborative and vibrant approach is aimed at delivering user-centred services to the people of Cork County. In this talk, Paul will draw from the experiences of building this capability - the challeges, successes and lessons learned.

About:

Paul has over 15 years of experience working for Local Authorities. This experience has enabled him to build a wealth of knowledge and important connections, facilitating the introduction and roll-out of significant projects with Service rePublic.

Paul has a business background and this combines well with the rest of the team’s abilities to give a more balanced approach to projects. Some of the projects Paul has been working on recently are internal forms for applying for family friendly leave as well as reporting forms for GDPR data breaches and data subject access request forms.

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Date and Time

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The Building Block

Bridge Street

F91 XY2N Sligo

Ireland

View Map

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