Treating Customers Fairly

Treating Customers Fairly

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A key area of focus for the Central Bank of Ireland

About this event

Consumer Protection is a key area of focus for the Central Bank of Ireland. In addition to the Central Bank, both the Competition and Consumer Protection Commission and the Financial Services and Pensions Ombudsman also have roles to play in this area. This course focuses on the obligations imposed on individuals and firms within the financial services sector and explores relevant concepts to be able to demonstrate that your firm is treating customers fairly.

Topics Covered:

This half day course will take participants through the following:

1. General TCF principles

2. Relevant Consumer Protection Code provisions including:

  • Conflicts of Interest
  • Customer Contact
  • Product suitability
  • Post Sales processes
  • Advertising
  • Complaints Handling
  • Errors Resolution

• The role of the Consumer Protection Commission

• Customer Charter

• Financial Services Pensions Ombudsman

• Complaints Process

• Reports

• Relevant Case studies/Enforcement Actions

Who Should Attend:

This course is designed for persons working in customer facing roles and those involved in managing customer services and complaints processes. In particular, customer service/customer relationship staff, managers, complaints adjudicators (CF8), compliance staff, and others.


Accredited with the Institute of Bankers, Insurance Institute of Ireland and the LIA. Approval for other bodies can be obtained on request.

A CPD certificate will be issued along with a PDF version of the presentation upon course completion.

Cost: €295 per person.

Location: Webinar

 If you require further information please don't hesitate to contact us at:


+353 (0)1 539 4884.

Full RegSol training timetable HERE

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