Using Customer Feedback to Improve Customer Experience and Business Results...

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TU Dublin St Laurence

7 Grangegorman Rd Lower

Dublin

Ireland

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Ben Ward (Commercial Director of Mothercare), Oisin Ryan (Co-Founder of ServiceDock), and Mark Gould (MD of CP2 Experience) will share their successes and challenges in delivering value from Customer Experience initiatives.

Most organisations understand that factors such as customer loyalty, retention, advocacy, satisfaction and brand preference have a causal relationship on financial performance. However, linking and measuring customer experience initiatives to tangible return on investment (ROI) can be a challenge.

At this event we will explore how to get insight from your Voice of the Customer efforts and how improved execution can drive business results and ROI.

Our guests will be interviewed to reveal real, practical examples of how to measure CX and show where it generates value – both for customers and for the business.


Date and Time

Location

TU Dublin St Laurence

7 Grangegorman Rd Lower

Dublin

Ireland

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