Help Centre
Change your event status
The status of your event can be changed to tickets at the door, sold out, cancelled, or postponed. Changing your event status will pause ticket sales until you update your ticket settings. Otherwise, each event’s status automatically reflects the current status of your ticket sales.
In this article
- Event statuses
- Change your event status
Event statuses
Tickets At The Door — This message will display on your event listing and tickets won’t be available online. Attendees will plan to register at your event.
Sold Out — This message will display on your event listing and tickets won’t be available online. Changing to this status will not change your total capacity.
Cancelled — This message will display on your event listing and tickets won’t be available online. This won’t issue refunds or alert attendees automatically, so make sure you let your attendees know and refund all orders.
Postponed — This message will display on your event listing and tickets won’t be available online. This status will not change the date or notify attendees, so let your attendees know and update the date of the event. Make sure you understand Eventbrite’s Postponed Event Policy before updating your event.
Change your event status
1. Go to Manage my Events.
Log in to your Eventbrite account and select Manage my events from your account menu.
2. Go to your Event Dashboard.
Click your event to go to your Event Dashboard.
3. Choose your event status.
This will pause ticket sales online and potential ticket buyers can see the new status on the event page.
Click On sale. (Depending on your current sales status, this button may also say: At the door, Sales ended, Sold out, or Postponed.)
Click “Change event status”.
Choose a status.
Click Take Off Sale.
4. Optional: Update your event status.
If you need to change your event status again, update your ticket sales end date.
Go to Tickets.
Create a new ticket type or edit an existing ticket type.
Update the sales end date if necessary.
Click Save.