How to set up an event that doesn't require PDF tickets (registration only)

If you're hosting an event that doesn't require tickets, turn off PDF tickets. To get started, go to your Event Dashboard and select "Order Options". Then choose "Order confirmation" and uncheck the box next to 'Include printable tickets in all orders". Be sure to let your attendees know they don't need to show a digital or printed ticket to enter your event.

In this article

1. Go to your Event Dashboard.
2. Select "Order Options".
3. Choose "Order Confirmation".
4. Disable PDF tickets.
5. Tell attendees that digital or printed tickets aren't required.
6. Optional: Change your event type to "Registration only".

1. Go to your Event Dashboard.

2. Select "Order Options".

3. Choose "Order Confirmation".

4. Disable PDF tickets.

Scroll to the bottom and uncheck the box next to "Include printable tickets in all orders". Then save your changes.

5. Tell attendees that digital or printed tickets aren't required.

Let your attendees know they don't need to bring a copy of their tickets by:

Adding a custom message to your event's order confirmation email
Sending an email to attendees before your event's start date

6. Optional: Change your event type to "Registration only".

By default, free events are registration only. This can't be changed. To change your paid event to registration only:

Go to Tickets.
Choose Settings.
Select Registration event (under 'Event type').
Save.