How to process refunds with PayPal

You can issue a full refund for an order using "Refund this Order" in the "Actions" drop-down menu (when viewing the Orders report). If you're using PayPal as your payment processor, you'll need to click "Initiate Refund" to complete the refund from within your PayPal account.

In this article

1. Go to Manage my Events.
2. Go to your Event Dashboard.
3. Go to "Orders" (under "Manage Attendees").
4. Search for the order.
5. Select "Refund this Order" (in the "Actions" drop-down menu).
6. Select "Initiate Refund."

1. Go to Manage my Events.

2. Go to your Event Dashboard.

Click your event to go to your Event Dashboard.

3. Go to "Orders" (under "Manage Attendees").

4. Search for the order.

Find the order you want to refund.

5. Select "Refund this Order" (in the "Actions" drop-down menu).

6. Select "Initiate Refund."

You'll be redirected to PayPal to complete the refund .

If you issue a full refund, the order will automatically update in Eventbrite once the PayPal refund is processed.

NOTE: If you're having trouble after being redirected to PayPal, contact PayPal for assistance .