Eventbrite

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Organizing an event

Set up your event order form

Customize your order form by choosing which information to collect from your attendees. If a question you want to ask isn’t listed, create your own custom questions. Go to Order options and select Order form to get started.

In this article

  • 1. Go to your Event Dashboard.
  • 2. Go to "Order Form" (under "Order Options").
  • 3. Choose who to collect information from.
  • 4. Choose which tickets to apply your questions to.
  • 5. Choose the information you want to collect.
  • 6. Review your questions.
  • 7. Review your order form settings.
  • 8. Select "Save."

1. Go to your Event Dashboard.

Log in to your Eventbrite account and go to Events. Then select your event.

2. Go to "Order Form" (under "Order Options").

When you first set up your order form, you can choose to create a new form or copy questions and settings from an existing event.

Once you copy an order form, you won't be able to undo it, but you can update your form at any time.

NOTE: Depending on your tax settings, tax questions might not copy to your new order form. Check your order form to confirm that you’re collecting the information you need.

3. Choose who to collect information from.

  • Ticket buyer: Collect information from the ticket buyer only. For orders with multiple tickets, the same name and email address will appear on each ticket.

  • Each attendee: Collect information from each ticket holder. For orders with multiple tickets, a separate name and email address will appear for each ticket. 

4. Choose which tickets to apply your questions to.

Your order form will collect information for all ticket types and add-ons by default.

If you’re collecting information from each attendee, you can select specific ticket types for your order form to apply to.

5. Choose the information you want to collect.

Your order form will collect names and email addresses automatically. If you'd like to collect more information, enter the information you want to collect in the search field. Then, select the most relevant option. For example, you can type “address” in the search bar to collect a shipping address. Then select “Shipping address” to add that question to your order form.

If the information you want to collect isn't available, select the plus sign (+) to create a custom question. Make sure the information you collect falls within Eventbrite's privacy policy.

6. Review your questions.

Use each question's dropdown menu to change the settings or remove it.

  • Required: Attendees are required to answer this question before they receive their tickets.

  • Optional (default): Attendees can answer this question, but it's not required to receive their tickets.

  • Edit (custom questions only): Update your custom question.

  • Delete: Remove this question from your order form.

7. Review your order form settings.

  • Allow attendees to edit their order information after registration: This allows them to update their order information in their Eventbrite account. If you turn this off, you’ll need to update orders yourself if you need to make any changes or add responses to custom questions later.

  • Registration time limit: Set the length of time you want to give attendees to fill out their order information.

  • Add special instructions: Add instructions for attendees when filling out your order form.

8. Select "Save."

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