Eventbrite

Help Centre

Organizing an event

Create and edit ticket types

To create tickets for your event, go to Add tickets and select Add more tickets. You can make paid, free, and donation ticket types. If your tickets aren't available, review your ticket settings to confirm that your tickets are visible and on-sale. For reserved seating events, follow these steps instead to create a seating map and tickets.

Vimeo Thumbnail

In this article

  • Creating new ticket types
  • Updating existing ticket types
  • Troubleshooting issues with tickets

Creating new ticket types

1. Go to your event dashboard.

Log in to your Eventbrite account and go to Events. Then select your event.

2. Go to “Add tickets.”

If you haven't created tickets yet:

  1. Choose to copy tickets or create new ones.

  2. Set your event capacity (you can change this later).

  3. Optional: Create a section for your tickets.

Copying tickets will copy all ticket types, add-ons, promo codes, and holds from the previous event. The sales dates on copied tickets are based on your new event's date and time. All other settings will be the same.

When you create an event with sections, each section will have its own section capacity. To create an event with sections, select Create section before you make your first ticket type. Tickets in one section won't affect the other sections, so one section can be sold out while other sections still have tickets available. The total capacity of your event will be the sum of each section.

3. Select "Add more tickets" and choose your ticket type.

There are three types of tickets:

  • Paid: The ticket costs a set amount.

  • Free: The ticket doesn’t cost anything.

  • Donation: The buyer determines the price of this ticket.

4. Enter basic information for your ticket.

  • Name: Name of the ticket type (like "General admission" or "Early bird").

  • Available quantity: The total number of tickets available for this ticket type.

  • Price (paid tickets only): The price of your tickets. Select How fees work to review your Ticketing Fees.

  • Absorb fees (optional): By default, Ticketing Fees are paid by the attendee. Select Absorb fees to pay for the Ticketing Fees from your ticket sales instead. Attendees will only pay the price you set.

  • Sales dates: The dates and times your tickets are on sale. Before your sales start date and after your sales end date, the tickets won’t be available. You can also choose to have sales start after another ticket type is no longer available.

If your event is a recurring event, you can’t set a specific start or end date for ticket sales. Instead, you choose when to end sales relative to your event date and time. For example, you can end sales an hour or a day before your events start.

5. Optional: Choose your advanced settings.

Select Advanced settings to customize your ticket.

  • Sales end date visibility: By default, the sales end date of your tickets appears during checkout. Un-check "Show ticket sale end dates and sale status at checkout" to hide this.

  • Description: Add a description if you need to include more information about this ticket type.

  • Visibility: Choose to hide your ticket or keep it visible. Attendees can't register for a hidden ticket unless they have a promotional code that reveals it.

  • Tickets per order: The minimum and maximum amount of this ticket type purchasers can buy at once. Use this to create group offers or limit the amount of tickets per order.

  • Sales channel: Choose where attendees can buy this ticket type. If you change it to At the door only, these tickets are only available when you sell them with the Eventbrite Organizer app.

  • Ticket Delivery Method: Choose how attendees can receive their tickets. Attendees who choose eTicket will get the ticket on the Eventbrite app. If attendees choose Will Call, you'll need to print out tickets that they can pick up at the event.

6. Select "Save."

7. Customize your checkout settings.

From Add tickets, go to Settings. There, you can:

  • Publicly display the number of tickets remaining.

  • Change to a "registration" event instead of a "ticketed" event. This will update the way Eventbrite refers to your event. Free events use registration language.

  • Enter a message to display after ticket sales end.

Updating existing ticket types

To update your tickets, go back to Add tickets. Select the three-dot icon next to your ticket type and choose from the following options:

  • Edit: change your ticket settings. Changing name or pricing settings will only apply to future sales.

  • Copy: create a new ticket type with the same settings.

  • Delete: remove the ticket type.

You won't be able to delete a ticket type after it has had any sales (even ones that are cancelled or refunded).

Troubleshooting issues with tickets

If your tickets aren’t on sale but should be, go back to Add tickets and select your ticket type. Check the following:

  • Check the sales dates for your tickets. If it's before your ticket sales start date or after your ticket sales end date, your tickets will be unavailable.

  • If your tickets are sold out, increase the Available quantity in your ticket settings. You may also need to increase your event capacity.

  • Confirm your tickets are visible (under Advanced settings). Hidden tickets require a promotional code.

  • Set the Sales channel to Everywhere or Online only (under Advanced settings). At the door only tickets won't appear in the online listing (but will appear when you sell tickets with the Eventbrite Organizer app).

Still have questions?