Skip Main Navigation

How to create and edit ticket types

Feature Availability: This article discusses a feature only available for Eventbrite Professional and Premium organizers.
Learn more about upgrading

When you create an event, you can customize your tickets by name, price, when ticket sales start and end, how many of each type can be sold, and more! Just choose "Create Event" and locate Step 2: Create Tickets to get started. To create more than one eblink{ticket type=>}, you’ll need to use the eblink{Professional=>} or eblink{Premium=>} package.

TIP: If you're using eblink{reserved seating=>}, eblink{tickets are created=>} in the Venue Designer portion of your event.

PRO TIP: No tickets required for your event? No problem! Just add one ticket (free or paid) and attendees can register or eblink{RSVP=>}. You can even eblink{disable paper tickets=>} for your event and eblink{add a custom message to the order confirmation email=>}.

NOTE: For every paid ticket you sell using Eventbrite, we charge a eblink{service fee=>} and eblink{payment processing fee=>}. If tickets are free and you're not charging, Eventbrite is free to use!

1. Start creating a new event.

After eblink{signing up=>} or eblink{logging in=>}, select "Create Event" at the top of the page. This brings you to the first part of creating your event, called "Edit".

TIP: If you've already started eblink{creating an event=>}, just find your event on the Manage Events page, then select "Edit".

2. Choose what type of tickets you'd like to create.

Scroll down to Step 2: Create Tickets and click or tap the ticket buttons to create ticket types. Add any combination of the following: • Free ticket: Create a ticket type that won't cost any money to register. Free tickets are useful for volunteers, for example. • Paid ticket: Create a ticket type that will cost money to register. Paid tickets are good for attendees who want admission to your event, for example. • Donation: Create a ticket type for attendees to enter an amount and pay what they'd like. Donation tickets are useful if the cost of your event runs on a sliding-scale, or if you want to eblink{fundraise for a cause of your choice=>}. When adding a donation ticket, leaving the quantity at 0 gives you the ability to accept unlimited donations.

TIP: If you’ve already created one or more tickets, you can create more by selecting the type of ticket you want under "Ticket name." A new row will appear for a brand new ticket type.

PRO TIP: Are you seeing a different experience? You may be using our eblink{redesigned event creation experience=>}. If this is the case, after completing the "Basic Info” section, select Tickets from the menu. Then eblink{create (or edit) your tickets=>}.

NOTE: To create more than one ticket type, you’ll need to use the eblink{Professional or Premium packages=>}. You can create a maximum of 150 ticket types for each event and each ticket type can have up to 500,000 tickets available.

3. Edit your ticket types.

You need to enter all of the following to create each ticket: • Ticket name: Create a custom name for your ticket type. This name appears on your event listing, in your sales reports, and on the eblink{PDF/mobile tickets=>} attached to an attendee's eblink{order confirmation email=>}. • Quantity available: This indicates the number of tickets available of just this ticket type. You can eblink{change this number at any time=>}, even after publishing your event and selling tickets. • Price: This is the cost of your ticket, not including any eblink{fees=>}. Your ticket can also be free (no fees are charged for free tickets) or eblink{donation format=>}.

EXAMPLE: Riley creates a ticket she calls "General Admission" with a quantity of 100 at a price of $20 each.

TIP: If you want to change a ticket to a different type (like from free to paid), you'll want to eblink{delete or hide the ticket type=>}, then create a new one by selecting the ticket button.

PRO TIP: You can see a breakdown of the fee and tax (if applicable) on each ticket type by hovering over the icon next to "Buyer Total".

NOTE: eblink{Learn how to change the ticket price after tickets have sold=>}.

4. Edit each ticket's custom settings.

Under "Actions," select the settings icon to reveal the additional options for that ticket type. You're free to edit the following: • Ticket description: Enter more details about the ticket type to explain what attendees will receive (like what you get with a General Admission versus a VIP ticket) and/or edit the ticket description to provide information on how else to get tickets if tickets are "Sold Out". This description will appear as smaller text below the name of your ticket type, and you can choose to display this text to attendees automatically. • Sales channel: Where will your tickets be on sale? Any ticket types you create can be sold online (via your Eventbrite event listing and the Eventbrite mobile app for eblink{iPhone=>} and eblink{Android=>}) and/or on-site with our eblink{Eventbrite Organizer=>} mobile app. • Fees: Select whether you or the attendee will be paying the eblink{fees=>}. By default, the fee is passed on to the attendee, but you can eblink{pay the fees yourself=>}. Just hover your mouse over the icon next to "Buyer Total" to see the fees on a ticket. • Ticket sales start/end: Use the fields under "Ticket sales start" and "Ticket sales end" to eblink{start or end your sales on a specific date and time=>}. If you have more than one ticket type, you can also start your sales when sales end for another ticket type (like having general admission tickets go on sale when early bird tickets sell out). • Ticket visibility: You have control of which ticket types attendees can see. You can even eblink{add a ticket auto-hide schedule=>} to a ticket type so that it's automatically hidden based on a custom date/time, or when another ticket isn’t on sale (like automatically hiding eblink{early bird=>} tickets when general admission ticket sales start). • Tickets allowed per order: Set the minimum and/or maximum number of tickets that can be ordered in a single order to a value between 1-100. For example, you can set a maximum of 1 ticket per order, so attendees can only purchase one ticket at a time. • Ticket Code Group: Ticket groups allow you to more easily keep track of which coded discount (eblink{discount=>} or eblink{public=>}) or eblink{access code=>} applies to a ticket type. If a part of a group, the group name is listed under “Ticket Code Group." You can assign a ticket type to one or more ticket code groups or create a new ticket code group by clicking "Add to group."

EXAMPLE: Jake knows he can collect donations up to 45 days past the end date of his event, so he adjusts the ticket sales end date to a date after his event is set to end. Any funds collected through his donation ticket type(s) after the event payout is issued are placed on a “Monthly Delayed” payout schedule—with payouts initiating on the 15th of the month for the previous month’s donations (minus fees.)

TIP: Make sure to eblink{set your event's time zone=>} under Step 1: Event Details so your sales start and end times are accurate.

PRO TIP: If your eblink{event has multiple dates and times=>}, keep in mind that these settings apply to each instance of your event.

NOTE: If you're eblink{using PayPal to process your credit card payments=>}, you can't pass the processing fee that PayPal charges along to your attendees. You can, however, eblink{have your attendees pay the Eventbrite fee=>} by choosing "Pass fees on." If you haven't sold any tickets yet, you can still eblink{switch to Eventbrite's Payment Processing=>}.

5. Optional: Change your currency.

Your currency is automatically set based on eblink{the region of your Eventbrite account=>}. You can eblink{choose a different currency=>} by selecting it in using the drop-down menus below the ticket buttons.

TIP: When you select a currency, you'll also be asked what country you want to be paid in. The payout country and currency you select help determine your payment processor options.

NOTE: You'll be paid in the currency you used to collect payment from your attendees, and your bank must be located in the country/region supporting the currency in order for your funds to be processed. If your bank is not located in a country/region that supports that currency, you're defaulted to process payments with eblink{PayPal=>}.

6. Optional: Reorder/Rearrange your tickets.

The order of your tickets on the Edit page matches the order on your event listing. To reorder your tickets, place your cursor to the left of the "Ticket name", then click and drag the desired ticket into the order you want.

7. Save your changes.

Your changes aren't saved automatically, so make sure to choose "Save" while making edits and when you're done. Just select "Preview" or "View" to see how the tickets appear on your event listing.

TIP: If you're collecting "registrations" instead of "tickets," you can eblink{change the terminology on your event listing=>} to reflect that.

PRO TIP: Once you've created your ticket types, the next step is to customize the design of your event listing. eblink{Learn some design tips for creating a cool, engaging event listing=>}.

NOTE: Attendees will see the price(s) for your ticket(s) on your event listing, next to a button to register. Clicking the "Tickets" or "Register" button reveals the "Select Tickets" form.

Related articles

Still have questions? Our team can help. Contact us.