Skip Main Navigation

Change your event status

Eventbrite LogoUpdated by Antwonne D

Each Eventbrite event has a status that reflects the current status of your ticket sales. By default, the statuses are based on your ticket and event settings. Additionally, you can set a manual status on your event: tickets at the door, sold out, canceled, or postponed. Setting a custom status will pause ticket sales until you update your ticket settings.

<h2 id="1">1. Event status definitions</h2> <p>You can find your event status on your Event Dashboard. By default, published and events scheduled to be published will have one of these statuses:</p> <ul><li>Scheduled — Your event will be visible at a future date and time. As your event is not live yet, this status is not public.</li><li>On sale — Your event has at least one ticket type ready to sell tickets. If there is a date next to this status, it means that your tickets will be on sale at that date.</li><li>Sales ended — All tickets have ended sales.</li><li>Sold out — All available tickets are sold out.</li><li>Canceled — You have issued refunds to all attendees and eblink{canceled the event in our system=&gt;https://www.eventbrite.ie/support/articleredirect?anum=5217}. </li><li>Unavailable — No tickets are available for your event.</li></ul> <p>You can also set a custom status. When you set a custom status, you pause ticket sales and add one of the following messages to your event page:</p> <ul><li>Tickets at the door — Let attendees know they can buy tickets at your event.</li><li>Sold Out — Let attendees know that tickets are sold out for your event. Changing to this status will not change your capacity.</li><li>Canceled — Let attendees know that your event is canceled. This won’t issue refunds or alert attendees, so make sure you eblink{let your attendees know and refund all orders=&gt;https://www.eventbrite.ie/support/articleredirect?anum=5217}.</li><li>Postponed — Let attendees know that your event is postponed. This status will not change the date, so make sure to eblink{let your attendees know and update the date of the event=&gt;https://www.eventbrite.ie/support/articleredirect?anum=34497}.</li><li>Off Sale — Custom: Add a custom message for attendees. Custom messages can be 48 characters or less (only available for eblink{Eventbrite Music=&gt;https://www.eventbrite.ie/l/music}).</li></ul> <h2 id="2">2. Go to your Event Dashboard.</h2> <p>Go to &quot;eblink{Manage events=&gt;https://www.eventbrite.ie/myevents target=_blank}&quot; in your account. Then, select your event.</p> <h2 id="3">3. Change the event status and pause ticket sales.</h2> <p>Mouse over your current event status to see the option to “Change status”. This will pause ticket sales online and potential ticket buyers can see this new status on the event page. Click “Save” to confirm your changes.<br><br>If you&#39;re cancelling or postponing your event, make sure to let your attendees know about this. Follow the eblink{refund policy requirements=&gt;https://www.eventbrite.ie/support/articleredirect?anum=8480} and the steps to eblink{postpone=&gt;https://www.eventbrite.ie/support/articleredirect?anum=34497} or eblink{cancel=&gt;https://www.eventbrite.ie/support/articleredirect?anum=5217} an event.</p> <p class="text-small l-pad-vert-2 l-pad-hor-2 card l-mar-top-2">TIP: If your event is a eblink{repeating event=&gt;https://www.eventbrite.ie/support/articleredirect?anum=3467}, you can decide to change the status of the master event or of a specific date. Changing the master event will affect all dates while changing a specific date will only affect that date.</p> <h2 id="4">4. View the updated event status.</h2> <p>Visit the event listing (eblink{desktop and mobile=&gt;https://www.eventbrite.ie/support/articleredirect?anum=3732}) to see the new status. You can also view the status in the eblink{Eventbrite app=&gt;https://www.eventbrite.ie/eventbriteapp} for iOS and Android)</p> <h2 id="5">5. Put tickets back on sale.</h2> <p>To resume your ticket sales after changing the event status:</p> <ol><li>Go to the “Tickets” page.</li><li>Create a new ticket type or edit an existing ticket type.</li><li>Update the sales end date.</li><li>Save your changes.</li></ol> This changes your event status back to “On sale”.

Still have questions? Contact us.