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Issue a full or partial refund

Eventbrite LogoUpdated by Devin W

Category: Managing orders

As the event organiser, you can issue refunds at any time. First, find the relevant order in "Orders". Then select “Refund this order” from the “Actions” dropdown. You should respond to all refund requests within 5 days.

<h2 id="01">Before you start</h2> <ul><li>If you don’t have enough money in your event, you can still refund an order. Eventbrite will ask for your debit or credit card information to complete the refund. </li><li>If you need to refund more than one order, you can <a href="https://www.eventbrite.ie/support/articleredirect?anum=41697" target="_blank">issue multiple refunds at the same time</a>. </li><li>If the order is free, <a href="https://www.eventbrite.ie/support/articleredirect?anum=3874" target="_blank">cancel or delete it</a> instead. </li><li>If your event uses PayPal for payment processing, you’ll <a href="https://www.eventbrite.ie/support/articleredirect?anum=3403" target="_blank">complete the refund with your PayPal account</a>.</li></ul> <h2 id="02">Refund an order</h2> <p>To issue a full or partial refund, go to <a href="https://www.eventbrite.ie/organizations/events/" target="_blank">Manage my events</a> and select your event. If your event has multiple dates, click All Occurrences and choose a date from the dropdown. Then:</p> <ol><li>Go to &quot;Orders&quot; (under <b>Manage attendees</b>).</li><li>Find the order you want to refund.</li><li>Click <b>Actions</b> &gt; <b>Refund this Order</b>.</li><li>Select the refund reason. The fees are automatically refunded when you choose COVID-19, duplicate charge, and postponed or cancelled event.  </li><li>Choose to issue the refund to the attendee’s original payment method or as <a href="https://www.eventbrite.ie/support/articleredirect?anum=41710" target="_blank">credit to your future event</a>. </li><li>If you’re issuing a full refund, choose who will pay the Eventbrite fees. </li><li>Select the tickets and amount you want to refund. If you fully refund a ticket, it won&#39;t be valid for your event. Partially refunded tickets are still valid.</li><li>(Optional) Add a note to the buyer.</li><li>Click <b>Issue Refund</b>. If you don’t have enough money in your Eventbrite account, enter your debit or credit card information to complete the refund. </li></ol> <p>The refund will return to the attendee’s original payment method within 5-7 business days. If the refund goes to a canceled or expired card, the attendee will need to to contact their bank or credit card company for help.<br><br>In some cases, a refund may be declined by the bank due to an expired or canceled card. If you are unable to issue a refund following the steps above, a refund should be issued offline and the funds will remain in your payout. <a href="https://www.eventbrite.ie/support/articleredirect?anum=3327" target="_blank">Contact the attendee directly</a> to work out a solution. </p> <h2 id="03">View refunded orders</h2> <ol><li>Go to <a href="https://www.eventbrite.ie/organizations/events/" target="_blank">Manage my events</a> and select your event.</li><li>Go to <b>Orders</b> (under <b>Manage attendees</b>).</li><li>Filter by “Refunded and Canceled Orders” (under <b>Order Type</b>).</li></ol> <p>Filter by “All Completed Orders” to view partial refunds. </p> <h2 id="04">Related articles</h2> <ul><li><a href="https://www.eventbrite.ie/support/articleredirect?anum=3558" target="_blank">Understanding refunds on Eventbrite</a></li><li><a href="https://www.eventbrite.ie/support/articleredirect?anum=5217" target="_blank">Cancel your event</a> </li><li><a href="https://www.eventbrite.ie/support/articleredirect?anum=34497" target="_blank">Postpone and reschedule your event</a></li></ul> <h2 id="05"> </h2>

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