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How to update and edit your order information

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Updated by Antwonne D.

Category: Attending an Event

Depending on the event settings, you can update or edit the information on your order — like name, email address, or answers to the organiser's questions. eblink{Log into your Eventbrite account=>https://www.eventbrite.ie/mytickets} and click on your order. Then click the "Edit" link (on the right) to get started. If you don't see an "Edit" link, the event organiser has disabled the ability to change order information. If you still need to edit your order information, look to the left and click "Contact the Organiser" to eblink{send them a message=>https://www.eventbrite.ie/support/articleredirect?anum=3275}.

PRO TIP: If you're the event organiser or multi-user (subuser) for an event, you can eblink{edit attendee information=>https://www.eventbrite.ie/support/articleredirect?anum=27564} by clicking Orders on the Manage page.

NOTE: If you completed the registration and entered information for more than one attendee (name and email address), seeing the "Edit" link means you can edit that information as well. If your changes affect all tickets on the order (e.g., the same name appears on all tickets), the organiser's event settings are set to only accept changes to the entire order. Individual tickets can’t be changed.

1. Go to Tickets.

eblink{Log into your Eventbrite account=>https://www.eventbrite.ie/login target=_blank} and select Tickets in the Account Menu (top right).

TIP: Not sure if you have an account with Eventbrite? eblink{Enter your email=>https://www.eventbrite.ie/gettickets} and we'll confirm by surfacing a "Password" field to log in. If we don’t recognise the email address, you’ll see the option to "Sign up for free".

PRO TIP: If you entered a typo in your email, you can log in with the typo'd email address and password to eblink{change the email address on your Eventbrite account=>https://www.eventbrite.ie/support/articleredirect?anum=3251}. Don't stop there — changing the email on the order is also important because any correspondence sent by the organiser will go to that email address.

NOTE: If you purchased tickets from a third-party seller and not through the event listing, you won't be able to log in and update the information on the original order. eblink{Learn more=>https://www.eventbrite.ie/support/articleredirect?anum=25585}.

2. Select your order.

Locate your order (under “Tickets”) and click the name of the event to display the information entered on the order form.

TIP: To view Past Events, Groups and Fundraising, Likes and Follows scroll down under your “Tickets”.

3. Select "Edit".

To update or edit your order information, click "Edit" (on the right). A couple of things to note: • You can't change the number of tickets ordered, billing address, or credit card/payment type used. • We recommend selecting the "Send confirmation email to new attendee" box if you change the email address on your order. • If you don't see an "Edit" link, the event organiser disabled the ability to change order information. Click “eblink{Contact the Organiser=>https://www.eventbrite.ie/support/articleredirect?anum=3275}” (on the left) to request they update the information on your behalf.

TIP: If the event offers the ability to eblink{join a team or group=>https://www.eventbrite.ie/support/articleredirect?anum=3348}, you can easily join a team by clicking "Join a Team" or "Transfer". Also, some organisers enable registration transfers for their events. If so, you might be able to eblink{upgrade to a different event or ticket=>https://www.eventbrite.ie/support/articleredirect?anum=3481}.

PRO TIP: A Print Tickets button shows if the organiser enabled PDF tickets for their event, and a Print Invoice button shows if the organiser charged tax and issued tax invoices to attendees. If neither button shows, tickets and tax invoices were disabled by the event organiser.

NOTE: A eblink{Refund Request=>https://www.eventbrite.ie/support/articleredirect?anum=3207} button shows if the organiser accepts refund requests, and a eblink{Cancel Order=>https://www.eventbrite.ie/support/articleredirect?anum=3243} button shows if the registration was free. If neither button shows, use the eblink{Contact the Organiser=>https://www.eventbrite.ie/support/articleredirect?anum=3275} button to request more information from the event organiser.

4. Save your changes.

Click "Save" to save your changes.

TIP: Not all organisers require the name on the ticket to match the name of the person attending the event. Check your order confirmation email, review the event details on the page where you registered (or the organiser’s website), and eblink{reach out the event organiser=>https://www.eventbrite.ie/support/articleredirect?anum=3275} to answer any questions about the event.

PRO TIP: Your order will always be associated with the email address you entered during registration. If you entered a typo, changing the email address on your ticket will not make it show in the Eventbrite App (eblink{iOS=>https://www.eventbrite.ie/support/articleredirect?anum=11000} and eblink{Android=>https://www.eventbrite.ie/support/articleredirect?anum=11001}). For the ticket to show in the Eventbrite app, you’ll need to eblink{change the email address =>https://www.eventbrite.ie/support/articleredirect?anum=3251} on the account to an email that is not already associated with Eventbrite.

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