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Update your order information

Updated by Support

Category: Attending an Event

Go to “Tickets” in your Eventbrite account to update order information, like your name and email address. Select the order you want to update, and click “Edit”. If you don't see this option, the event organiser has disabled it. Instead, click “Contact the organiser” to request the update to your order.

<h2 id="1">1. Go to &quot;Tickets&quot;.</h2> <p><a href="" target="_blank">Log into your Eventbrite account</a>. Then go to <b>Tickets</b>.</p> <h2 id="2">2. Click the name of the event to select your order.</h2> <h2 id="3">3. Click &quot;Edit&quot;.</h2> <p>Things to note:</p> <ul><li>If you don&#39;t see <b>Edit</b>, it means the event organiser has disabled that option. Click <b>Contact the Organiser</b> to reach out to them.</li><li>You can&#39;t change the number of tickets ordered, billing address, or credit card/payment type used.</li><li>If you change the email address on your order, check &quot;Send confirmation email to new attendee&quot; to receive your tickets.</li><li>Your order will always be associated with the email address you entered during registration. If you made a typo, changing the email address on your ticket will not make it show in the Eventbrite App. In this situation, you’ll need to use the order confirmation sent to your email address.</li></ul> <h2 id="4">4. Update your order details.</h2> <p>If the same name appears on all tickets, you can only make changes to the entire order (individual tickets can’t be changed).<br><br>If changes can be made to individual tickets, you’ll see an <b>Edit</b> option for each ticket.</p> <h2 id="5">5. Save your changes.</h2> Find more information about updating your order details: <ul><li>eblink{Change your account email address=&gt;}</li><li>eblink{Contact the organiser=&gt;}</li><li>eblink{What to do if there&#39;s a typoed email address on your Eventbrite order=&gt;}</li><li>eblink{Edit attendee information=&gt;} (Organisers)</li></ul>

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