Complaints Handling

R﻿egSol is a leading provider of compliance support services to SMEs operating in Ireland.

RegSol

A 1-hour session on complaints handling under the Consumer Protection Code 2025 and Central Bank expectations.

RegSol Compliance Training 2026

Developed to cater to Irish based businesses obliged to comply with Irish Regulation, RegSol's compliance training series covers the core areas of regulation and is designed and delivered live by our expert compliance consultants.

The revised Consumer Protection Code (“CPC 2025”) is applicable since 24 March 2026 and reshapes how regulated firms must receive, acknowledge, manage and resolve consumer complaints. This 1-hour session sets out the complaints-handling obligations, timelines and record-keeping requirements under the revised Code, and explains how effective complaints management supports the Central Bank’s focus on securing customers’ interests and delivering fair consumer outcomes.

Topics Covered:<ul><li>The complaints-handling framework under the Consumer Protection Code 2025</li><li>What constitutes a complaint and recording it correctly</li><li>Acknowledgement requirements, including immediate acknowledgement of electronic complaints and consistently handling complaints across all channels.</li><li>Keeping consumers updated and complaint resolution timelines</li><li>Final response requirements and referring consumers to the FSPO</li><li>Maintaining a complaints register and record retention</li><li>Root cause analysis and using complaints data to improve outcomes</li><li>Central Bank expectations and supervisory focus</li></ul>

Who Should Attend:This module is suitable for anyone involved in receiving, handling or overseeing consumer complaints. It is recommended for Compliance Officers, customer service and operations staff, complaints handlers, individual intermediaries/brokers, management and others who require a working understanding of the Consumer Protection Code.

Relevant Firms:Regulated entities subject to the Consumer Protection Code, including retail intermediaries, insurance undertakings and intermediaries, investment firms, credit institutions, credit unions, retail credit and credit servicing firms, and other firms providing financial products and services to consumers in Ireland.

CPD: 1 Formal Hour sought from the Institute of Insurance, Institute of Bankers, and LIA.A CPD certificate and PDF training materials will be provided upon completion.Cost: €149 per personLocation: Live Webinar [A TEAMS link will be included in reminder emails]

Cancellation Policy:You may cancel and claim a refund at any point up to 7 days prior to the date of the event. In our absolute discretion we may process a transfer to another date where an attendee seeks to cancel within the 7 days prior to the event date. Where we need to cancel an event, we will always seek to give a minimum of 7 days’ notice and will promptly process a refund.

Complaints Handling

Good to know

Location

Online event

More events from RegSol

Discover more events from RegSol, from Business to other experiences you might love.

Still looking for the right event?

Explore all online events to browse and filter by date, category, and more.

Complaints Handling

Good to know

Location

Online event

More events from RegSol

Discover more events from RegSol, from Business to other experiences you might love.

You might also like...

Browse more events with different dates, prices, and formats to find your next great experience.

Still looking for the right event?

Explore all online events to browse and filter by date, category, and more.