Adding Value to Digital Experience through Human Assistance

Each&Other are a strategic design firm dedicated to helping organisations grow online revenue by designing and building compelling digital customer experiences. We've been a UX Centre of Excellence since 2000 and we deliver game changing, high-value business outcomes in a digital world.

Each&Other

Each&Other are delighted to host Dave Pattman, MD of CX Services at Gobeyond Partners, to speak on the subject of ‘Adding Value to Digital Experience through Human Assistance’.
As organisations invest in solutions that leverage AI and automation to increase levels of self-service via digital channels, many state their goal is to eliminate the need for customers to interact with a human agent. Dave will show how value can be created by designing-in rather than designing-out human assistance into digital journeys.
In a career spanning more than 20 years, across FMCG, Financial Services and BPO, Dave helps organisations design, improve and transform their customer experiences. An award-winning consultancy, Gobeyond Partners are a collective of talented people working alongside some of the world’s best known organisations, providing them with consulting, training, innovative technology and next-generation managed services.
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Each&Other is a Design Consultancy and UX Centre of Excellence that helps clients achieve game changing, high-value business outcomes in a digital world. In 2019, Each&Other agreed a partnership with Gobeyond Partners in order that our respective clients could benefit from the complementary services we each provide.
Date: November 27th, 2019 Time: 6pm - Networking with tea /coffee 6.30pm - Presentation by Dave Pattman 7.15 pm  - Q&A 7.30pm - Wrap-up with a glass of wine!

D08 AP63

Thanks for signing up for this event. We look forward to welcoming you on the night. The team at Each&Other

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