Consumer Law Ready

People Matters HR Ltd

“Consumer Law Ready” is a specialist EU consumer law training programme designed  for SME’s.

Lough Lannagh Village

The training is aimed at SME's who deal with consumers through any means (i.e. online, in person, over the phone etc). 

The objective of the programme is to assist SME’s to understand their obligations and entitlements when trading with consumers. Why should I attend? Being Consumer Law Ready will give you the tools to: • Avoid customer complaints and/or legal claims • Improve customer loyalty , trust and protect your brand reputation • Ensure you can compete with organisations who apply the Consumer Law StandardsCourse includes 5 Key Areas 1) Pre Contractual Information Requirements 2) Right of Withdrawal 3) Consumer Rights and Guarantees 4) Unfair Commercial Practices and Unfair Contract Terms 5) Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR)

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