The USM team present the tools and tactics they use to devise, plan and complete their dynamic remit. The USM team have a role that involves working closely with colleagues across campus to support, enable and drive a consistent quality of service.
Recently, the USM Team went through a number of changes, including a changeover of staff and the addition of new responsibilities. More than ever, it’s important to the team to work closely together, keep up to speed on what’s happening with one another and be able to manage their growing workload. To do this, they have attempted to stay ahead of the change curve by implementing new approaches to planning and tracking their workload, devising working norms that help set expectations for the team and trying out new tools and approaches to help them work smarter together.
In this session the team will share their experiences of what has worked for them and what might work for you in working as a hybrid team.
