€960

ITIL® 4 Foundation

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New Horizons Ireland

22-24 Strand Street Great

Strand House

D01 W1W4 Dublin 1

Ireland

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Refunds up to 30 days before event

Event description

Description

ITIL® is the world’s leading best practice framework for implementing IT Service Management. ITIL version 4 introduces IT Service Management through the lens of a Service Value System (SVS), which provides a holistic end-to-end view of how to successfully contribute to business value, and also how to leverage concepts from models such as Lean IT, Agile, DevOps and Organizational Change Management. This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4. New Horizons is committed to your success beyond the classroom. Your enrollment in this class includes free access to an ITIL 4 Foundation Certification Examination voucher to be redeemed when you are ready to sit the challenging examination. Also included is free access to the official AXELOS ITIL Foundation Guidance e-book to both help you reinforce what you learned in class as you prepare to take the certification examination, and as a reference guide for you and your organization as you begin your ITIL 4 adoption.


TARGET AUDIENCE

This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

COURSE OBJECTIVES

By the completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporates the core of ITIL® version 4.

COURSE OUTLINE

1 - ITIL 4 overview

2 - Key concepts of ITIL

3 - The four dimensions of service management

4 - The ITIL service value system (SVS)

5 - The ITIL guiding principles

6 - Governance

7 - The service value chain

8 - Continual improvement

9 - Key ITIL practices

10 - Other ITIL practices

More details click here:

https://www.nhireland.ie/training-and-certifications/course-outline/id/1035991964/c/itil-4-foundation

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Date and Time

Location

New Horizons Ireland

22-24 Strand Street Great

Strand House

D01 W1W4 Dublin 1

Ireland

View Map

Refund Policy

Refunds up to 30 days before event

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