Quality perception in interpreting services: how to make your clients happy

Quality perception in interpreting services: how to make your clients happy

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Learn how clients perceive the quality and value of your interpreting services, and how to leverage their perception for a win/win outcome

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To run a successful interpreting business, you need to be good at retaining your clients. Finding new clients takes time and money; being able to get work from the same clients, again and again, is the key to efficient operation.

Your clients will be more likely to call you again if they see the quality and value of your interpreting services as high. What can you do to ensure that this is the case? Despite what you might think, quite a lot, actually. There are certain steps you can take and certain practices you can adopt to improve the perception of your work by your clients.

And, in doing so, you are helping not only yourself but also your clients. When they feel confident in you and your services, they do not need to waste time and money to find an alternative.

During this webinar, you will learn how to ensure that your clients see the high quality and value of your services by following specific rules when you:

  • present and market yourself and your business
  • negotiate prices and conditions and accept or decline offers
  • carry out the assignment
  • react to emergencies and unexpected developments
  • deal with any misunderstandings or complaints
  • communicate and maintain a working relationship with the client

When the client understands the value of your services, and you feel valued and respected, it's a perfect win/win situation, which helps both parties to do things better.


Thank you!

Please send your questions, comments and feedback to

Here is what our attendees say about TRANSLIT training:


"It was fantastic and very useful. Thank you so much"

"The webinar is really informative with practical knowledge, some of it are even new to me. I think it was very worthwhile."

"Well planned. You obviously took time to prepare, research, practice and present this in an efficient, clear manner."

"The program was very accurate, comprehensive and well explained. This program has reached all the important requests for an interpreter"

"The training surpassed my expectations. It was excellent and very informative. Thanks!"

"It was very good, or I would say an excellent webinar! I already enrolled in more of your courses to learn more about interpreting skills"

"I learned a lot after the webinar as I am quite new to interpretation. I am an experienced translator but have only ventured into interpretation recently. I was happy with the webinar."

"I really enjoyed the course: clear overview of this amazing job, including difficulties and troubles linked with it; useful resources to make research in many languages."

Check out our on-demand training and other live training events for interpreters

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