Dublin Economic Monitor - 16th Edition Launch

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Dublin City Hall

Dame Street

2 Dublin


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“The changing face of retail presents a significant challenge for business and cities alike. How can Dublin evolve and embrace changing consumer behaviour patterns and how does new technology effect decision making? Our innovative partnership with Mastercard City Possible will help inform public policy and allow us to use retail heat mapping and visualisation to potentially deliver targeted support, develop retail resilience and compete as a global city of the future”.

Owen P. Keegan, Chief Executive – Dublin City Council

The Economic Development Office of Dublin City Council wish to invite you to join key retailers, policy makers and sectoral groups in exploring the future of retail, the role of e-commerce & customer experience and how technology can support developing resilience for the sector.

On February 7th we will launch the 16th edition of the Dublin Economic Monitor (DEM) www.dublineconomy.ie at a breakfast briefing in the historic setting of Dublin City Hall. This edition will focus on Retail as a sector with key insights delivered by EY-DKM and through the results of the latest “Your Dublin Your Voice” retail behaviour survey.

We will also explore the retail sector from a city and global perspective and the role that customer experience and technology will play in the future. This panel discussion will include multinational retailer Harvey Norman, disruptive start-up The Ethical Silk Company, customer experience expertise from CX Change and EY-Seren and technology insights from Mastercard Global Cities.

Finally, building on the existing collaboration between Dublin City Council and Mastercard, the City Possible Team will demonstrate the new Retail Heat Mapping and Data Visualisation Platform and showcase its potential applications. This tool represents a significant opportunity to apply innovative technology to public policy decision making.

08:30 Registration Tea, coffee, light breakfast and refreshments

09.00 Welcome Lord Mayor of Dublin, Nial Ring

09:05 Opening Remarks Owen P. Keegan: Chief Executive, Dublin City Council

08:10 DEM Partnership John Lawlor, Director EY-DKM

Dublin Economic Monitor – Insights and context

09:15 Dublin’s Labour Force Ciara Morley, Economist EY-DKM

09.25 Dublin’s Retail Behaviour Juliet Passmore, Economist, Dublin City Council

MasterCard City Possible – A model for Urban Tech Collaboration

09.35 City Possible Retail Heat Mapping and data Visualisation Demonstration

Matt Wilkinson, Director Mastercard Smart Cities - Enterprise Partnerships

Panel Discussion Retail Armageddon – Innovate or Die

09:50 Susan Hayes Culleton The Positive Economist, Panel Moderator & Event MC

09:55 Helena Fitzpatrick Harvey Norman, Head of Customer Services

Susannah Hewson CX Change, Customer Experience Consultant & Trainer

Yvonne Kiely EY, Director, Head of EY-Seren

Eva Power The Ethical Silk Company, Founder & CEO

Sapan Shah Mastercard, VP Mastercard Smart Cities

10:30 Closing Remarks Cllr. Deirdre Heney Chair, Economic Development SPC

10:40 Event Ends Networking, tea & coffee and demonstration.

Further information:

Co-ordinated by Dublin City Council, the Monitor represents a further example of the continued cooperation of the Dublin Region Local Authorities (Dublin City Council, South Dublin County Council, Fingal County Council & Dun Laoghaire-Rathdown County Council) in the areas of economic development and the promotion of Dublin as a place to live, work, visit and invest. The Monitor is of particular interest to those doing business in Dublin or considering locating here and to individuals, companies, students and researchers seeking reliable and accurate economic data and information for Dublin.

Please RSVP by 06.02.2019.

For further information on the event, please contact economicdevelopment@dublincity.ie

Sign up at www.dublineconomy.ie for presentations, resources and all editions of the Dublin Economic Monitor.

Please note: Photographic and video recording will be taken at this event, the purpose of which will be to promote the event and event series. Please inform the event organiser if you have queries about this or if you do not wish to be recorded. Please refer to our standards on how data is managed at: https://www.localenterprise.ie/DublinCity/Legal/GDPR/


This event is accessible for mobility impaired and wheelchair users via the lifts which can be access through the Palace Street entrance to City Hall. If you require assistance please email economicdevelopment@dublincity.ie and a member of the team will meet you at the event to provide assistance.

We strive to ensure that our events are fully inclusive and accessible in terms of location, content and format. However, we would appreciate your co-operation in meeting specific requirements and ask that you inform us if you require additional facilities or supports (for example a loop system, ISL interpretation etc)

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Dublin City Hall

Dame Street

2 Dublin


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